At XENLATHIS, we stand behind the quality of our products and are committed to ensuring your satisfaction. We understand that occasionally a product may not meet your expectations, and we are here to help return your purchase efficiently and conveniently.
To initiate a return, please contact our customer support team at [email protected] with your order number and reason for return. Our team will provide you with a return authorization and instructions for returning your product.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment. Please note that it may take additional time for the refund to be reflected in your account, subject to your financial institution's policies.
For exchanges, please follow the return process stated above. Once received, we will initiate an exchange order for you.
For any questions regarding our Money Back Guarantee Policy, please reach out to us at [email protected] or call us at (555) 123-4567 between 9:00 AM and 5:00 PM EST, Monday through Friday.